Terms & Conditions

Last Updated: January 2024

1. Acceptance of Terms

By accessing or using ShineLink's professional email services ("Services"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you and ShineLink.

2. Service Usage Terms

2.1 Description of Services

ShineLink provides domain-based professional email services, including email account hosting, management tools, and related services. Our Services are designed for legitimate business and professional use.

2.2 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services for any illegal, fraudulent, or unauthorized purpose
  • Transmit spam, malware, viruses, or any harmful code
  • Impersonate others or provide false information
  • Interfere with or disrupt the Services or servers
  • Attempt to gain unauthorized access to any part of the Services
  • Use the Services to violate any applicable laws or regulations
  • Harass, abuse, or harm other users or third parties
  • Collect or harvest information about other users

2.3 Service Availability

We strive to provide reliable Services with 99.9% uptime, but we do not guarantee uninterrupted or error-free service. We may perform maintenance, updates, or modifications that may temporarily affect service availability.

3. Account Eligibility and Verification

3.1 Eligibility

To use our Services, you must:

  • Be at least 18 years of age or have parental consent
  • Provide accurate and complete information during registration
  • Have the legal capacity to enter into binding agreements
  • Comply with all applicable laws and regulations

3.2 Account Verification

All account requests are subject to verification. We reserve the right to:

  • Request additional information or documentation for verification
  • Verify your identity and business credentials
  • Reject account requests that do not meet our criteria
  • Suspend or terminate accounts that fail verification

You agree to provide accurate information and cooperate with our verification process. Providing false or misleading information may result in immediate account termination.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Use strong, unique passwords
  • Notify us immediately of any unauthorized access
  • Keep your account information up to date
  • Not share your account credentials with others

4. User Responsibilities

4.1 Content Responsibility

You are solely responsible for all content transmitted, stored, or accessed through your account. You represent and warrant that your content does not violate any laws or infringe on any third-party rights.

4.2 Compliance

You agree to comply with all applicable laws, regulations, and industry standards when using our Services, including but not limited to:

  • Data protection and privacy laws (e.g., GDPR, CCPA)
  • Anti-spam regulations (e.g., CAN-SPAM Act)
  • Export control and sanctions laws
  • Intellectual property laws

4.3 Backup and Data Loss

While we implement robust backup and data protection measures, you are responsible for maintaining your own backups of important data. We are not liable for any data loss resulting from your use of the Services.

5. Billing and Subscriptions

5.1 Pricing and Payment

Our pricing is available on our Pricing page. You agree to pay all fees associated with your selected plan. Fees are billed in advance on a monthly or yearly basis, as selected during account setup.

5.2 Payment Terms

Payment is due according to your billing cycle. You must provide valid payment information and authorize us to charge your payment method. If payment fails, we may suspend or terminate your account.

5.3 Refunds

We offer a 30-day money-back guarantee for new accounts. Refund requests must be submitted within 30 days of initial account activation. Refunds are processed within 14 business days.

5.4 Price Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice of any price increases. Price changes will not affect your current billing cycle but will apply to subsequent billing periods.

5.5 Plan Changes

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

6. Suspension and Termination

6.1 Suspension

We may suspend your account immediately if:

  • You violate these Terms or our Acceptable Use Policy
  • You fail to pay required fees
  • We detect fraudulent or illegal activity
  • We are required to do so by law or court order

6.2 Termination by You

You may terminate your account at any time by contacting our support team. Termination will take effect at the end of your current billing period, unless you request immediate termination.

6.3 Termination by Us

We may terminate your account with or without notice if:

  • You materially breach these Terms
  • You engage in illegal or fraudulent activity
  • You fail to pay fees when due
  • We discontinue the Services

6.4 Effect of Termination

Upon termination, your access to the Services will cease, and we may delete your account data after a reasonable retention period. You are responsible for exporting your data before termination.

7. Intellectual Property

7.1 Our Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, and software, are owned by ShineLink or its licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain ownership of your content. By using our Services, you grant us a limited, non-exclusive license to use, store, and process your content solely for the purpose of providing the Services.

8. Liability and Limitations

8.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHINELINK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

8.3 Maximum Liability

Our total liability for any claims arising from or related to the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless ShineLink, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your content or data

10. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Services, you consent to our data practices as described in the Privacy Policy.

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

11.2 Dispute Resolution Process

In the event of any dispute, you agree to first contact us to seek resolution. If we cannot resolve the dispute, we agree to attempt resolution through good faith negotiations or mediation before pursuing legal action.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ShineLink regarding the Services and supersede all prior agreements and understandings.

15. Contact Information

If you have questions about these Terms, please contact us:

Email: support@shinelink.com
Phone: xxxxxxx
Address: xxx-xxxx-xxx

16. Acknowledgment

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.